General terms and conditions
Definitions
In these terms and conditions the following terms shall have the following meanings:
Reflection period: the period within which the consumer can make use of his right of withdrawal.
Consumer: the natural person who is not acting in the exercise of a profession or business and who enters into a distance contract with Lili Moonshine.
Duration transaction: a distance contract relating to a series of products and/or services, the delivery and/or purchase obligation of which is spread over time.
Right of withdrawal: the option for the consumer to cancel the distance contract within the cooling-off period.
Lili Moonshine: the natural or legal person who offers products and/or services remotely to consumers.
Distance contract: an agreement whereby, within the framework of a system organised by Lili Moonshine for the distance sale of products and/or services, up to and including the conclusion of the agreement, exclusive use is made of one or more techniques for distance communication.
Identity of the entrepreneur
Lili Moonshine
Ranstsesteenweg 76
2520 Emblem
Belgium
+32477.38.78.65
info@lilimoonshine.be
BE 0776.501.727
Applicability
These general terms and conditions apply to every offer from Lili Moonshine and to every distance contract and orders concluded between Lili Moonshine and consumer.
Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer.
In the event that specific product or service conditions apply in addition to these general terms and conditions, the second and third paragraphs apply accordingly and the consumer can always invoke the applicable provision that is most favourable to him in the event of conflicting general terms and conditions.
If one or more provisions in these general terms and conditions are at any time wholly or partially null and void or are annulled, the agreement and these terms and conditions will otherwise remain in force and the provision in question will be replaced without delay by mutual agreement by a provision that approximates the purport of the original as closely as possible.
Situations not covered by these general terms and conditions must be assessed 'in the spirit' of these general terms and conditions.
Any ambiguities regarding the interpretation or content of one or more provisions of our terms and conditions should be interpreted 'in the spirit' of these general terms and conditions.
The offer
The offer is without obligation. Lili Moonshine is entitled to change and adjust the offer.
Lili Moonshine's range is handmade and therefore always unique. Depending on the inspiration, the products may change in shape or colour.
The offer contains a complete and accurate description of the products offered. The description is sufficiently detailed to enable the consumer to properly assess the offer. If Lili Moonshine uses images, these are a true representation of the products and/or services offered. Obvious mistakes or obvious errors in the offer do not bind Lili Moonshine.
All images, specifications and data in the offer are indicative and cannot give rise to compensation or termination of the agreement.
Images of products are a true representation of the products offered. Lili Moonshine cannot guarantee that the displayed colours exactly match the real colours of the products.
Each offer contains such information that it is clear to the consumer what rights and obligations are attached to accepting the offer. This concerns in particular:
the price;
any shipping costs;
the manner in which the agreement will be concluded and the actions required for this;
whether or not the right of withdrawal applies;
the method of payment, delivery, collection and execution of the agreement;
The Agreement
If the consumer has accepted the offer electronically, Lili Moonshine will immediately confirm receipt of acceptance of the offer electronically. As long as the agreement of this acceptance has not been confirmed by Lili Moonshine, the consumer can dissolve the agreement.
If the agreement is concluded electronically, Lili Moonshine will take appropriate technical and organizational measures to secure the electronic transfer of data and will ensure a secure web environment. If the consumer can pay electronically, Lili Moonshine will take appropriate security measures.
Each agreement is entered into under the suspensive conditions of sufficient availability of the products concerned.
The price
All prices used by Lili Moonshine are in euros, include VAT and other costs such as administration costs, levies and travel, shipping or transport costs, unless expressly stated otherwise or otherwise agreed.
Lili Moonshine may change all prices that Lili Moonshine uses for its products, on its website or otherwise made known, at any time. the validity period stated in the offer, the prices of the products and/or services offered will not be increased.
Price increases within 3 months after the conclusion of the agreement are only permitted if they are the result of statutory regulations or provisions.
All prices are subject to printing and typographical errors. No liability is accepted for the consequences of printing and typographical errors. In the event of printing and typographical errors, Lili Moonshine is not obliged to deliver the product at the incorrect price.
Increases in the cost prices of products or parts thereof, which Lili Moonshine could not foresee at the time of making the offer or concluding the agreement, may give rise to price increases.
The consumer has the right to terminate an agreement as a result of a price increase as referred to in paragraph 5, unless the increase is the result of a statutory regulation.
Right of withdrawal
When purchasing products, the consumer has the option to dissolve the agreement without giving reasons for 14 days. This cooling-off period commences on the day after receipt of the product by the consumer or a representative designated in advance by the consumer and made known to the entrepreneur.
During the cooling-off period, the consumer will handle the product and packaging with care. He will only unpack the product to the extent necessary to assess whether he wishes to keep the product. If he exercises his right of withdrawal, he will return the product with all accessories supplied and - if reasonably possible - in the original condition and packaging to the entrepreneur, in accordance with the reasonable and clear instructions provided by the entrepreneur.
If the consumer wishes to exercise his right of withdrawal, he is obliged to notify Lili Moonshine of this within 14 days after receipt of the product. The consumer must notify Lili Moonshine by e-mail ( info@lilimoonshine.be ) On Lili Moonshine . After the consumer has indicated that he/she wishes to exercise his/her right of withdrawal, the customer must return the product within 14 days. The consumer must prove that the delivered goods have been returned on time, for example by means of proof of shipment.
If the customer has not indicated that he wishes to exercise his right of withdrawal after the expiry of the periods mentioned in paragraphs 2 and 3 or has not returned the product to the entrepreneur, the purchase is a fact.
Costs in case of revocation
If the consumer exercises his right of withdrawal, he will be responsible for at most the costs of return.
If the consumer has paid an amount, Lili Moonshine will refund this amount as soon as possible, but no later than 14 days after cancellation. The condition here is that the product has already been received by Lili Moonshine. Refund will be made via the same payment method used by the consumer, unless the consumer expressly gives permission for a different payment method.
In the event of damage to the product due to careless handling by the consumer, the consumer is liable for any decrease in value of the product.
The consumer cannot be held liable for any diminished value of the product if Lili Moonshine has not provided all legally required information about the right of withdrawal, which must be done before concluding the purchase agreement.
Exclusion of right of withdrawal
Lili Moonshine can exclude the consumer's right of withdrawal for products. The exclusion of the right of withdrawal only applies if Lili Moonshine has clearly stated this in the offer, at least in good time before the agreement is concluded.
Exclusion of the right of withdrawal is only possible for products that have been custom-made by Lili Moonshine according to the consumer's specifications.
Conformity and warranty
Lili Moonshine guarantees that the products and/or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of soundness and/or usability and the legal provisions and/or government regulations in force on the date the agreement was concluded.
Any defects or incorrectly delivered products must be reported to Lili Moonshine in writing within 7 days of delivery. Return of the products must be in the original packaging and in new condition.
However, Lili Moonshine is never responsible for the ultimate suitability of the products for each individual application by the consumer, nor for any advice regarding the use or application of the products.
The warranty does not apply if:
The delivered products have been exposed to abnormal conditions or are otherwise treated carelessly or in conflict with the instructions of Lili Moonshine.
Delivery and execution
Shipping costs to Belgium €6.95 - Free shipping from €100
Shipping costs to the Netherlands €9.50 - Free shipping from €100
Shipping costs to Luxembourg €9.50 - Free shipping from €100
Shipping costs to Germany €9.50 - Free shipping from €100
Shipping costs to France €11.50 - Free shipping from €125
Shipping costs to Spain €13.50.
Shipping costs to Italy €13.50.
Shipping costs to Austria €13.50.
Shipping costs to Ireland €13.50.
The place of delivery is the address that the consumer has made known to Lili Moonshine.
When collecting a product, the consumer must report any visible damage to the products or packaging to Lili Moonshine prior to transport, failing which Lili Moonshine cannot be held liable for any damage.
Taking into account what is stated in paragraph 5 of this article, Lili Moonshine will execute accepted orders with due speed but at the latest within 30 days, unless the consumer has agreed to a longer delivery period. If the delivery is delayed, or if an order cannot be executed or can only be executed in part, the consumer will be notified of this at the latest 30 days after placing the order. In that case, the consumer has the right to terminate the agreement without costs. The consumer is not entitled to compensation.
All delivery times are indicative. The consumer cannot derive any rights from any stated terms. Exceeding a term does not entitle the consumer to compensation.
The delivery period commences at the moment that the consumer has fully completed the (electronic) ordering process and has received an (electronic) confirmation from Lili Moonshine.
Once your order has been shipped, the customer will receive a shipping confirmation by email.
If delivery of an ordered product proves impossible, Lili Moonshine will refund the consumer as soon as possible, but no later than within 14 days.
If the packaging of a delivered product is opened or damaged, the customer must have a note made of this by the carrier or delivery person before receiving the product, failing which Lili Moonshine cannot be held liable for any damage.
Privacy Policy
Lili Moonshine cares a lot about your privacy. We therefore only process data that we need for (improving) our services and we handle the information we have collected about you and your use of our services with care. We never make your data available to third parties for commercial purposes.
This privacy policy applies to the use of the website and the services provided by Lili Moonshine. The effective date for the validity of these conditions is 07/12/2021, with the publication of a new version the validity of all previous versions expires. This privacy policy describes what data about you is collected by us, what this data is used for and with whom and under what conditions this data may be shared with third parties. We also explain to you how we store your data and how we protect your data against misuse and what rights you have with regard to the personal data you provide to us.
If you have any questions about our privacy policy, please contact our privacy contact person, you will find the contact details at the end of our privacy policy.
About data processing
Below you can read how we process your data, where we store it (or have it stored), which security techniques we use and who has access to the data.
Webshop software
Personal data that you provide to us for the purpose of our services will be shared with our developer and has access to your data to provide us with (technical) support, they will never use your data for any other purpose. Also, based on the agreement we have concluded with them, they are obliged to take appropriate security measures. They use cookies to collect technical information regarding your use of the software, no personal data is collected and/or stored.
Web hosting
Our web hosting and e-mail services process personal data on our behalf and do not use your data for their own purposes. However, this party can collect metadata about the use of the services. These are not personal data. Technical and organizational measures have been taken to prevent loss and unauthorized use of your personal data and are required to maintain confidentiality under the agreement.
Email and mailing lists
Our service provider has taken appropriate technical and organizational measures to prevent misuse, loss and corruption of your and our data as much as possible and has no access to our mailbox and we treat all our email traffic confidentially.
Payment processors
To process (part of) the payments in our webshop, we use the platform of our website provider, which processes your name, address and place of residence details and your payment details such as your bank account or credit card number. The provider has taken appropriate technical and organizational measures to protect your personal data, reserves the right to use your data to further improve the service and to share (anonymized) data with third parties in this context. In the case of an application for a deferred payment (credit facility), they share personal data and information regarding your financial position with credit rating agencies. All the above-mentioned guarantees regarding the protection of your personal data also apply to the parts of the service for which they engage third parties. Your data will also not be stored for longer than is permitted under the statutory terms.
Shipping and logistics
If you place an order with us, it is our job to have your package delivered to you. We use delivery services to carry out deliveries. For this purpose, it is necessary that we share your name, address and place of residence with them. The delivery service uses this information only for the purpose of executing the agreement. In the event that it uses subcontractors, they also make your information available to these parties.
Invoicing and accounting
We share your name, address and place of residence details and details regarding your order. This data is used for the administration of sales invoices. Your personal data is sent and stored protected. We are obliged to secrecy and will treat your data confidentially and do not use your personal data for purposes other than those described above.
External sales channels
General purpose of the processing
We use your data exclusively for the purpose of our services. This means that the purpose of the processing is always directly related to the order you provide. We do not use your data for (targeted) marketing. If you share data with us and we use this data to contact you at a later time - other than at your request - we will ask you for explicit permission to do so. Your data will not be shared with third parties, other than to meet accounting and other administrative obligations. These third parties are all bound to confidentiality on the basis of the agreement between them and us or an oath or legal obligation.
Automatically collected data
Data that is automatically collected by our website is processed with the aim of further improving our services. This data (for example your IP address, web browser and operating system) is not personal data.
Retention periods
We store your data for as long as you are a client of ours. This means that we store your client profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also regard this as a request to be forgotten. Based on applicable administrative obligations, we must store invoices with your (personal) data, so we will store this data for as long as the applicable term runs. However, employees no longer have access to your client profile and documents that we have produced in response to your assignment.
Cookies
Google Analytics
Cookies are placed via our website by the American company Google, as part of the “Analytics” service. We use this service to track and receive reports on how visitors use the website. This processor may be required by applicable laws and regulations to provide access to this data. We have not allowed Google to use the obtained analytics information for other Google services.
Changes to the Privacy Policy
We reserve the right to change our privacy policy at any time. However, you will always find the most recent version on this page. If the new privacy policy has consequences for the way in which we process already collected data with regard to you, we will inform you of this by e-mail.
Contact details
Lili Moonshine
Ranstsesteenweg 76
2520 Emblem Belgium
info@lilimoonshine.be